Does ProTurbo offer a refund under warranty?

No. ProTurbo's warranty is strictly Repair and Replace — not a Refund warranty. If a product is found defective under warranty, it will be repaired or replaced. No refunds, labor charges, or inconvenience fees may be included in any warranty claim.

How do I make a ProTurbo warranty claim?

To make a ProTurbo warranty claim: (1) Contact ProTurbo LLC at 512-992-0000 or sales@proturbo.us to authorize the claim. All claims must be authorized before returning any product. (2) Receive a prepaid UPS Ground return label. (3) Ship the product with your original sales invoice. (4) Diagnostic and resolution takes 1-2 weeks. A replacement or repaired unit will be shipped back.

Does ProTurbo warranty require professional installation?

Yes. ProTurbo strongly recommends and the warranty requires that installation be performed by a trained professional. Improperly installed products void the warranty. All installation instructions and manufacturer requirements must be followed. No labor or inconvenience charges may be included in warranty claims.

What is the ProTurbo warranty return shipping policy?

Once a warranty claim is authorized, ProTurbo provides a prepaid UPS Ground shipping label for returns within the Continental USA. The customer is responsible for packing the unit securely using original packaging if available. Shipping damage due to inadequate packaging is not covered under warranty.

ProTurbo / ProTurbo Reman Product Line

Warranty Policy

Q: What does ProTurbo's warranty cover?

ProTurbo's 1 Year Limited Warranty covers all manufacturer defects in workmanship and material for all ProTurbo and ProTurbo Reman products. The warranty begins from the date of purchase as shown on the original invoice, and applies only to the original purchaser. Defective products will be repaired or replaced free of charge.

Q: How long is the ProTurbo turbocharger warranty?

ProTurbo offers a Full 1 Year Unlimited Mileage warranty on all ProTurbo and ProTurbo Reman turbochargers. The warranty period begins from the date of purchase. The warranty covers defects in workmanship and material when installation instructions and manufacturer requirements are followed by a certified professional.

Q: What is NOT covered by the ProTurbo warranty?

ProTurbo warranty does NOT cover: improper installation, failure due to lack of or contaminated oil, over-temperature operation, use of liquid gasket compounds, foreign object damage, abuse, accidents, fire or crash damage, improper component fitment, shipping damage, any modification to the product, electronic actuators sold individually, and labor or reinstallation expenses.

We stand behind every product we sell. Our warranty is designed to give you confidence and peace of mind with every purchase.

1 Year

Limited Warranty

1 Year Limited Warranty

Free UPS Ground Return (Continental USA)

1–3 business days (Proturbo line) 1–2 Week (OEM, other brands)

Repair & Replace — Not Refund

What's Covered

All Proturbo products are backed by a one (1) Year Limited Warranty.
The warranty covers all manufacturer defects in workmanship and material.
Warranty begins from the date of purchase as shown on your original dated invoice.
If proven defective within the warranty period, the product will be repaired or replaced free of charge.
Warranty is offered only to the original purchaser of the product.

What's NOT Covered

Failures due to improper installation or maintenance
Failure due to lack of, low, or contaminated lubricant
Over-temperature operation
Use of liquid gasket or sealing compounds
Foreign object damage
Abuse, accidents, coating, fire damage, crash damage, shipping damage, or improper component fitment
Any modification to the Proturbo / Proturbo Reman product voids the warranty
Electronic Actuators sold individually carry no warranty
Labor, rental, removal, installation, or reinstallation expenses
No labor or inconvenience charges may be included in any claims

Warranty Claim Process

Authorize Your Claim

Contact Proturbo LLC by calling 512-992-0000 or emailing sales@proturbo.us. All claims must be authorized before returning any product.

Receive Your Prepaid Label

Once authorized, Proturbo will provide a prepaid UPS Ground shipping label for returns within the Continental USA only.

Ship With Your Invoice

Return the product along with your original sales invoice. Your original dated invoice is required for warranty eligibility.

Diagnosis & Resolution

Diagnostic and resolution of the claim will be completed within 1–3 business days For Proturbo Products and
1-2 weeks for OEM branded products. A credit or replacement unit will be issued if found under warranty.

Important: This is a Repair & Replace — NOT a Refund warranty. When an item is sent to the manufacturer for a warranty claim, Proturbo will not provide a loaner or replacement during that period. It is the manufacturer's discretion whether they will replace or repair the item.

Full Warranty Terms

All products are warranted to be free from defects in workmanship and material for the period specified on your invoice. Your warranty begins from the date of purchase. The warranty applies only when installation instructions and manufacturer warranty requirements are followed in their entirety. Installation should be performed by a certified professional.

Unless a separate, optional, and specific warranty is purchased to cover such, the warranty does not cover any expenses incurred in the removal, installation and/or reinstallation of the product. Specifically, this warranty does not cover any expenses for time, rental, or other products not purchased from us, and does not cover any labor.

The warranty is offered only to the original purchaser of the product. The warranty does not apply, and is void, if the product has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. The warranty will be void if the product fails due to improper installation.

If the product proves defective in material or workmanship within the warranty period, it shall be returned along with the original sales invoice. Your original dated invoice is required for warranty eligibility. The product will, at our option, be replaced or repaired free of charge and returned to the original purchaser.

The express warranty set forth above is exclusive and no other warranties of any kind, whether statutory, oral, written, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose shall apply. There are no warranties which extend beyond the description on the face hereof.

The consumers exclusive remedies for breach of warranty and our only obligation arising out of or in connection with breach of warranty shall be those stated herein. We expressly disclaim liability for incidental and consequential damages caused by the product.

There are no other warranties stated or implied that extend beyond that described above or warrant fitness for a particular purpose other than stated for a given item. Please contact Proturbo or your dealer concerning warranty claims.

File a Warranty Claim

All warranty claims must be authorized by Proturbo LLC before returning any product.

512-992-0000 sales@proturbo.us

Warranty at a Glance

Coverage Period1 Year

Resolution Time1–3 business days (Proturbo) 1-2 Weeks (OEM brands)

Return ShippingFree (USA)

OutcomeRepair / Replace

Refund?Not Offered

Proof RequiredOriginal Invoice

EligibilityOriginal Purchaser

⚠ Please Note

Installation must be performed by a certified professional. Improper installation will void your warranty. Keep your original invoice — it is required for all warranty claims.

Warranty — Frequently Asked Questions

Common questions about ProTurbo's warranty coverage and claim process.

What does ProTurbo's warranty cover?+

All ProTurbo and ProTurbo Reman products carry a Full 1 Year Unlimited Mileage Warranty covering manufacturer defects in workmanship and material. Defective products will be repaired or replaced free of charge. The warranty begins from the original purchase date.

How long is the ProTurbo turbocharger warranty?+

1 Year Unlimited Mileage from date of purchase. Covers defects in workmanship and material when properly installed by a certified professional following all installation instructions.

What is NOT covered by the ProTurbo warranty?+

Not covered: improper installation

Does ProTurbo offer refunds under warranty?+

No. ProTurbo warranty is Repair and Replace only — not a refund policy. No labor

How do I make a warranty claim?+

Contact ProTurbo at 512-992-0000 or sales@proturbo.us to authorize your claim. All returns must be authorized first. ProTurbo provides a prepaid UPS Ground label. Ship with your original invoice. Resolution: 1-2 weeks.

Limitation of Liability: The express warranty set forth above is exclusive. No other warranties of any kind, whether statutory, oral, written, expressed or implied — including any implied warranties of merchantability or fitness for a particular purpose — shall apply. We expressly disclaim liability for incidental and consequential damages caused by the product. Please contact Proturbo or your dealer concerning warranty claims.