Return your old turbocharger core to receive a refund on your core charge. All cores must be like-for-like and in re-buildable condition.
Many products such as turbos have a core charge associated with the new replacement part. You must return the old part to receive a refund on the core charge.
All cores must be like-for-like and include all parts and pieces that were received on your new replacement product. Cores must be as removed from the engine. Cores damaged from a fire are not acceptable, and cores damaged from improper removal may not be acceptable.
Do the following when returning your core:
Use a box strong enough to support the weight of the contents.
Securely seal core/s inside a plastic bag to prevent leakage.
Use at least two inches of appropriate cushioning material to protect items from each other and the corners, sides, top and bottom of the box.
Proturbo is not responsible for cores received damaged, freight penalties, and/or lost shipments.
Once Proturbo receives the cores, it will be inspected and graded based on Core Criteria. Full or partial refund will be processed within 1 to 3 business days.
Note that Proturbo may reject cores or pay partial credit if Core Criteria are not met.
All shipping charges are the responsibility of the customer.
Core must be like-for-like.
You must send the core complete and assembled. Missing components might affect the percentage refunded.
If the core is returned after 30 days, 50% of the core will be refunded. After 3 months, cores will be accepted at Proturbo's discretion.
Cores need to be returned to the address below with a copy of the invoice or RMA so we know whose core it is. Expect delays without that information provided.
Proturbo
1910 Bench Mark Dr
Austin TX, 78728
Steps on how to return your core using our simple core returns website:
Enter the company name —THIS IS AUTO FUILLED TO PROTURBO LLC, CLICK CONTINUE AS GUEST
Click Continue.
Enter your Core ID. The Core ID is on the bottom of the RMA form sent to you by email or in your packaging slip. If you have trouble finding your Core ID or your purchase was made before June 2021, please contact us at 512-992-0000 or sales@proturbo.us.
Click Verify.
Fill out the form with your information. It is important that you include the Invoice Number. On the "purchased from" section, include the company name as it appears on your invoice.
Select how you want to receive your label — either print or email.
Agree to the core criteria and that all shipping costs will be deducted from your refund.
Securely redirecting to UPS Returns Portal
Upfront Core Charge will be charged on all remanufactured products. Once the core is returned you will promptly receive a credit to your account on all acceptable cores, usually within 48 hours of receipt.
Customer returns cores in advance to avoid the core charge. The order will ship out once we have received and verified the core.
All cores must be in re-buildable condition to receive a full refund of the core charge. There are some conditions where you will not receive full credit — see core criteria document. On these conditions, it is up to the manufacturer to determine the amount of credit issued.
