Warranty policy

PROTURBO / PROTURBO REMAN PRODUCT LINE WARRANTY

• All Proturbo products are backed by a one (1) Year Limited Warranty.
• All Warranty claims must be authorized by Proturbo LLC Either by calling us at 512-992-0000 or email at sales@proturbo.us
• The one (1) Year Limited Warranty covers all manufacturer defects.
• Any modification to the Proturbo / Proturbo Reman product voids the one (1) Year Limited Warranty.
• The one (1) Year Limited Warranty does not cover :
  • Failures due to Improper installation or Maintenance
  • Failure due to Lack of low or contaminated lubricant
  • Over-temperature operation
  • Using liquid gasket or sealing compounds
  • foreign object Damage
• abuse, accidents, coating, fire damage, crash damage, shipping damage, improper component fitment, etc.

• All products are warranted to be free from defects in workmanship and material for the period specified on your invoice. Your warranty begins from the date of purchase. The warranty applies only when installation instructions and manufacturer warranty requirements are followed in their entirety. Installation should be performed by a certified professional.Unless a separate, optional, and specific warranty is purchased to cover such, the warranty does not cover any expenses incurred in the removal, installation and / or reinstallation of the product. Specifically, this warranty does not cover any expenses for time, rental, or other products not purchased from us, and does not cover any labor. The warranty covers repairing or replacing the purchased part. The warranty is offered only to the original purchaser of the product. The warranty does not apply, and is void, if the product has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. The warranty will be void if the product fails due to improper installation. If the product proves defective in material or workmanship within the warranty period, it shall be returned along with the original sales invoice. Your original dated invoice is required for warranty eligibility. The product will, at our option, be replaced or repaired free of charge and returned to the original purchaser.
• The express warranty set forth above is exclusive and no other warranties or any kind, whether statutory, oral, written, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose shall apply. There are no warranties which extend beyond the description on the face hereof. The consumers exclusive remedies for breach of warranty and our only obligation arising out of or in connection with breach of warranty shall be those stated herein. We expressly disclaim liability for incidental and consequential damages caused by the product.
• There are no other warranties stated or implied that extend beyond that described above or warrant fitness for a particular purpose other than stated for a given item. Please contact Proturbo or your dealer concerning warranty claims.
• Once the warranty claim is authorized Proturbo will provide the customer with a prepaid UPS Ground shipping label
• Diagnostic and resolution of the claim will be made within 1-2 weeks
• A credit or replacement of the unit will be sent if the unit is under warranty, Its a repair and replace NOT REFUND.
• No labor or ‘inconvenience’ charge may be included in any claims.
• When an item is sent to the manufacturer for a warranty claim, Proturbo will not provide a replacement. It is the Manufacturer’s discretion whether they will replace the item, or not.